1 Introduction & Commitment
SD999 (referred to as "we", "the platform", or "SD999") takes your personal privacy seriously. This Privacy Policy explains what information SD999 collects from you, how that information is used and stored, and the steps we take to keep it protected.
By creating an account on SD999 or using the platform, you agree to this Privacy Policy. We believe transparency is the foundation of a trustworthy platform, which is why this policy is written in clear, plain language so you can fully understand every aspect of it.
Important: This Privacy Policy applies to all SD999 services — including the website, mobile app, and any related services. If you have any questions about this policy, please contact our support team.
2 What Information We Collect
SD999 collects two types of information from you: information you provide directly, and information collected automatically.
Information Provided Directly
- Identity Information: Full name, date of birth, gender, and national ID number (for KYC verification).
- Contact Information: Email address, mobile number, and current address.
- Financial Information: bKash, Nagad, Rocket, or bank account details — used solely for processing transactions.
- Documents: A copy of your national ID card or passport is required for KYC verification.
- Gaming Activity: Betting history, transaction records, and bonus usage details.
Automatically Collected Information
- Device Information: IP address, browser type, operating system, and device identifier.
- Usage Data: Login times, page visits, session duration, and click patterns.
- Location Data: Approximate geographic location (IP-based, not precise GPS).
- Cookies & Tracking: First- and third-party cookies — see the Cookies section for details.
| Data Types |
Reason for Collection |
Mandatory? |
| Name & Email |
Account Registration & Communication |
Yes |
| Mobile Number |
OTP Verification & Security |
Yes |
| National ID |
KYC Legal Requirements |
For withdrawals |
| Payment Information |
Deposits & Withdrawals |
Yes |
| IP Address |
Fraud Prevention |
Automatic |
3 How Your Information Is Used
SD999 uses the information it collects solely for the legitimate purposes listed below. Data is never used for purposes beyond what is specified or authorized.
- Service Delivery: Account management, delivering the gaming experience, and processing transactions.
- Identity Verification: Complete the KYC process to ensure your account remains secure.
- Fraud Prevention: Detecting suspicious activity and keeping the platform secure.
- Customer Service: Resolving your questions and issues.
- Legal Obligations: Reporting to regulatory authorities and ensuring legal compliance.
- Improvement & Analytics: Improving platform functionality and enhancing the user experience.
- Promotional Communications: Offers and bonus information are only sent with your consent.
- Responsible Gaming: Identifying the risk of gaming addiction and providing appropriate support.
SD999's Commitment: Your data is never sold to advertisers or third parties. We only retain information that is necessary to provide the service.
4 Data Retention & Storage Period
SD999 retains your information only for as long as necessary. Retention periods are determined by legal obligations and the requirements of the service.
- Active Accounts: All information is retained for as long as the account remains active.
- Closed Accounts: Following account closure, data may be retained for up to 5 years for legal purposes.
- Transaction Records: Retention of up to 7 years is mandatory under financial regulatory law.
- Log Files: System logs are retained for a maximum of 12 months.
- Cookie Data: From 1 day up to 2 years, depending on the type.
Once the retention period expires, data is securely deleted or anonymized. You may request deletion of your data; however, certain information may not be removable before the designated period due to legal obligations.
5 Data Sharing & Disclosure
SD999 does not sell or rent your personal information to third parties. However, information may be shared with selected parties under specific circumstances.
Data Sharing Circumstances
- Payment Processor: To process transactions with bKash, Nagad, Rocket, and bank partners only.
- KYC Services: With authorized identity verification agencies.
- Law Enforcement: When required by court order or legal obligation.
- Game Providers: Information required for game operations is shared with licensed game companies.
- Security Partners: Relevant information is shared with fraud prevention systems.
Please Note: All third parties who receive data from SD999 are bound by strict confidentiality agreements and may only use your information for the specific purpose it was shared.
6 Cookies & Tracking Technologies
SD999's website and app use cookies and similar technologies. Cookies are small data files stored on your device that help improve platform functionality.
Cookie Types
- Essential Cookies: Login sessions and security tokens — the platform cannot function without these.
- Functional Cookies: Remembers your preferences, language, and settings.
- Analytics Cookies: Collects platform usage statistics to drive improvements.
- Security Cookies: To detect fraud and block suspicious login attempts.
You can disable cookies from your browser settings, though doing so may limit some platform features.
7 Your Data Rights
Every SD999 user has specific rights over their own data. We respect those rights and are committed to helping you exercise them.
Right to Access Data
You can find out what information we hold about you.
Right to Correct Data
Request corrections to any inaccurate or incomplete information.
Right to Delete Data
Request deletion of your data under specific circumstances.
Right to Restrict Processing
You may object to certain uses of your data.
Right to Data Portability
Request an export of your data in a specific format.
Right to Opt Out of Marketing
You can opt out of promotional communications at any time.
To exercise these rights
[email protected] Email us at the address provided or reach us via live chat. Requests are typically processed within 30 business days.
8 Security Measures
SD999 uses industry-leading security technology to protect your information. Our security infrastructure is continuously updated and monitored.
- 256-bit SSL Encryption: All data transfers take place over encrypted channels.
- Two-Factor Authentication (2FA): An extra layer of security on your account.
- Firewall Protection: Advanced firewall protection against DDoS and cyber attacks.
- Regular Security Audits: Regular system audits conducted by third parties.
- Staff Training: All staff receive regular training on data protection.
- Data Center Security: Data stored in ISO-certified data centers.
Your Responsibilities: Keep your SD999 password and login credentials strictly confidential. SD999 will never ask for your password by phone or email. If anyone requests your password, report it to support immediately.
9 Third-Party Links & Services
The SD999 platform may include third-party components such as game providers and payment services. These third parties maintain their own privacy policies.
- SD999 is not responsible for the data collection practices of third parties.
- Game providers receive only the information necessary to operate the games.
- Payment service providers only receive the information necessary to complete a transaction.
- All third parties are required to comply with sd999's privacy standards.
10 Protection of Minors' Information
SD999 strictly prohibits providing services to anyone under 18. We do not knowingly collect any information from minors.
- Age is verified at the time of registration.
- If we become aware that a minor's information has been collected, it is deleted immediately.
- If a parent or guardian discovers that an account has been created in a child's name, please contact support immediately.
If you suspect that someone under the age of 18 is using sd999
[email protected]-immediately. We'll take action right away.
11 Changes to the Privacy Policy
SD999 may update this Privacy Policy from time to time. Any changes will follow the process outlined below.
- A notice will be sent to your registered email for any significant changes.
- The "Last Updated" date at the top of this page will be revised accordingly.
- Continued use of the platform after any changes constitutes acceptance of the updated policy.
- The support team will provide copies of older versions upon request.